DISPATCH LOG — NAIROBI, KE
Daniel Murimi Njiraini. IT support & customer relations and customer systems specialist. A few years work experience on the front line of customer experience a well as real estate systems junior engineer At Excelle insights has taught me how to stay calm under load — now I'm building the technical skills to fix the systems behind the queue, not just answer the ticket.
ABOUT
I started out solving problems in real time — on calls, in chats, and on the go. where there's no time to overthink and every interaction needs a clear, working answer. That habit of staying composed under pressure is now the foundation for the more technical work I'm training for: troubleshooting systems, cleaning up data, and building the small tools that make a team's day easier.
SELECTED WORK
CCI
Sales Agent
Whatnot Account — Permanent Contract, Feb 2025 – July 2026 Handles inbound customer queries for the Whatnot e-commerce platform, resolving primary issues directly or escalating through the correct channel. Consistently meets daily performance targets and hygiene KPIs while maintaining detailed interaction summaries for quality assurance, and supports retention and account growth through proactive upselling.
CCI
Sales Agent
Sharper-image account — 4 month Contract, October 2025 – January 2026 Handles inbound customer queries for the Whatnot e-commerce platform, resolving primary issues directly or escalating through the correct channel. Consistently meets daily performance targets and hygiene KPIs while maintaining detailed interaction summaries for quality assurance, and supports retention and account growth through proactive upselling.
Excelle_Insights
Diagnosed and resolved recurring Bugs and fixes and failures across propriertory software in a crm based real estate management in PHP across web and mobile devices for everyday continuity.
Personal Project
A CLI driven proxy manager for Gost/ubuntu to check whether ports are free listening and available then prompts an initialization of the tool.
Personal Project
A CLI driven cross platform Package manager for ubuntu to check package vender whether apt/.deb/flatpack and upgrade or purge the package using the tool.
Personal Project
*Comming Soon......*
SKILLS
CRM & ticketing workflows, SLA-driven queues, multi-account support across retail and live-commerce platforms.
Cross-platform fault-finding — Windows driver issues, Ubuntu networking, mobile app and hotspot connectivity problems.
Building structured Excel tools — auto-calculating formulas, conditional/gradient formatting, and clean reporting layouts.
HTML, CSS and JavaScript foundations from coursework and self-directed projects, with a growing interest in automation and Python.